At Abeke Kitchen we have designed a comprehensive fulfilment policy to ensure our customers know how we fulfill orders and what to expect as their orders are processed for pick-up or delivery:
- Refund Policy: Customers can cancel their orders or items within their orders within 24 hours of placing the orders. The total price of cancelled item plus appropriate taxes/shipping will be refunded to the original method of payment. In a situation where the customer prefers a different method, you can inform our customer service team of your preferred method and we will do our best to refund using your preferred method.
- Delivery Policy: Customers can inform us at the time of placing the order how the want the ordered processed, whether as a pick-up or to be delivered. If customer chooses pick-up they should specify the pick-up date, time and call our customer service number to verify that selection is possible for the order items in cart. The order option is to specify they want the item(s) delivered and you can provide a correct shipping address and the date you want your items shipped. If you select to have your items shipped be sure to include your shipping fees using the Pay Your Shipping option available in our homepage to include appropriate shipping fee (you can call our customer service to get the shipping rate for your preferred destination).
- Return Policy: Once you place your orders and receive it, orders items cannot be returned. However if you have an issue regarding your order, you can call our customer service and inform us of your issue and we will do our best to resolve it or issue you a refund. We strive to always make you happy with our product and we reflect this in the care and level of quality we put into preparing and making your orders.
- Cancellation Policy: Once you place your orders and realize you need to cancel either an item or the entire order, you can contact our customer service, and inform us of your decision. If the order items are already being processed (less than 48 hours to delivery), we may decline the cancellation or process a partial refund as this depends on the size of your order and how far gone we are in the process of making your order. Overall we are still committed to making you satisfied and provide a win-win situation for you, irrespective of your cancellation option.